ORDERING INFORMATIONS
> How to place online orders
> Methods of payment
> Shipping & Handling
> Sizes Charts
> Warranty on Products
> Fax Orders (download .pdf)
OUR POLICIES
> Our credo & guarantee
> Returns & exchanges
> Secure shopping
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SPECIAL FEATURES
> Check your order status
> Special Discounts
> Gift Orders & Corprate Gifts
> Color Charts
When is my credit card debited?
Your card will normally be debited when the goods are dispatched. An authorisation takes place when you make your order, this simply guarantees that the funds are available on your card and that payment will be made to the merchant. This authorisation remains valid for ten days.
When the goods are dispatched, the order management system will debit funds from your account overnight directly into the trader's account.
What happens if my card authorisation fails?:
If the authorisation fails, the most likely explanation is that you have typed your card details incorrectly. If this happens, press the back button on your browser and you will be back in the card input page. Check if all the details are correct, and make any changes necessary before proceeding once more.
If all the details are correct then we would advise you to contact the card issuer to check for any reason why your card was not authorised. The trader will receive your order anyway and may contact you to arrange for alternative methods of payment.